Shipping Return & Exchange Policy

June 18, 2026

Shipping

Standard shipping is free. Faster shipping requests will incur additional costs. For original pieces, shipping can take 3-7 business, or longer for customized production or requests. For digital prints, print-only can take 3-7 business days and framed prints can take 7-14 business days.

Returns & Exchanges

Original Artwork All original pieces are sold as one-of-a-kind works and are considered final sale unless received damaged or significantly different from their listed description. If your original arrives damaged, please contact us within 72 hours of delivery with clear photos of both the artwork and its packaging. Approved claims will be resolved through a replacement (when possible, given the unique nature of the work), a professional repair, or a full refund at our discretion.

Because each original is one of a kind, we are unable to accept returns based on personal preference — for example, if the color doesn't suit your space or you reconsider the size after purchase. We encourage all buyers to carefully review dimensions, mediums, framing details, and reference images before completing a purchase, and to reach out with any questions beforehand.

We may consider exchanges for work(s) of equal or great value, upon receiving the work of the original purchase. Customers will be responsible for return shipping costs and returning the work in its original condition. Any returns of an original artwork that is damaged or altered from its original state may not be entitled to a full or partial exchange.

Digital Prints Digital prints are produced on demand specifically for each order, so all sales are final once production begins. Exchanges are available only in cases where a print arrives damaged, misprinted, or otherwise defective. Please notify us within 72 days of delivery, including photos of the issue, so we can review your request promptly.

Custom Orders Custom or commissioned pieces, whether original or print-based, are non-refundable once work has begun, given their personalized nature.

How to Request a Return or Exchange Email us at info@inkandbrush.art with your order number, a description of the issue, and supporting photos. Our team will respond within 2–3 business days with next steps.