Frequently Asked Questions
Our original pieces are one-of-a-kind, hand-created works, while all reproduction prints are high quality, limited edition reproductions of original artwork, offered at a more accessible price point. Each product listing specifies whether it's an original or a print.
All of our pieces are signed, with differing methods between our originals and our limited edition reproductions. Our originals already feature the “red seals,” which serves as the artist’s signature in Chinese culture; the back of the piece will have a written signature for additional clarity and authenticity. For our prints, we feature a signature on the front, and edition information on the back. Every original piece and print comes with a certificate of authenticity (COA), verifying the artwork's authenticity and edition details.
Yes, shipping is free on all orders within the United States. At the moment, we do not ship internationally, but you can reach out to us and we will work with you to get one of our pieces to you.
Original pieces and prints are final sale and cannot be returned. Exchanges for original pieces may be considered if the artwork is returned in its exact original condition and exchanged for another piece of equal or greater value. If your item arrives damaged in transit, we will replace it at no cost to you — please contact us with photos of the damage as soon as possible.
Processing and shipping times vary depending on whether the piece requires framing. For originals and prints, delivery times can take 7-10 business days. If custom framing requests are approved, please allow 2-4 weeks for a framed piece to arrive.
Yes, we offer custom framing for both original pieces and prints. Our team can help you select a frame style, matting, and glass that complements your artwork and space — just reach out and we'll walk you through the options.
Yes, we're happy to discuss custom commission requests. Please contact us directly so we can talk through your vision, timeline, and pricing.